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FAQs
Frequently Asked Questions
How long will it take to receive my order?
Processing Time: Orders are processed within 3-5 business days.
Shipping Time: Once shipped, orders typically take 7-10 business days for domestic delivery and 10-15 business days for international delivery, depending on your location.
Can I return my item?
As a small business, we do not accept returns. However, we are happy to offer store credit for eligible items. For more details, please refer to our Refund Policy.
How does store credit work?
Store credit is issued for eligible items and can only be applied to future purchases of the same price or less. Store credit is valid for 30 days from the date of issue and cannot be redeemed for cash.
Can I exchange an item for a different size or color?
We do not accept exchanges due to our no-return policy. Please double-check sizing and product details before purchasing to ensure a perfect fit.
What should I do if my item arrives damaged or incorrect?
If you receive a damaged or incorrect item, please reach out to us within 7 days of delivery with a photo and description of the issue. We will provide a replacement or store credit.
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. Use this link to follow your order’s journey. If you have any issues with tracking, feel free to contact us.
Do you ship internationally?
Yes, we offer international shipping. Delivery times vary based on location and may take up to 10-15 business days. International customers are responsible for any additional taxes or customs fees.
How are shipping costs calculated?
Shipping costs are calculated at checkout based on your location and order size. You’ll see the exact amount before completing your purchase.
What payment methods do you accept?
We accept major credit cards, PayPal, Google Pay, and ShopPay.
